Account & Partner Access

Help and Frequently Asked Questions

Find answers to common questions about Dormer Pramet products, ordering, delivery and partner access.

How do I create or manage my e‑shop account (including resetting password and additional users)

To become an E‑shop user, register here; you can reset your password at any time using Forgot Password on the login page, and if you need additional users for your company, your account administrator or local Customer Service Team can help you set them up. Please contact us.

Who can I contact for support (customer service, sales, EDI or technical questions)?

For order, delivery, invoice and website questions, please contact your local Customer Service Team via the “Support/Contact us” page; for technical product advice, samples or EDI and commercial topics, use the same page to reach the appropriate Sales or Technical/Application contact in your country