Delivery & Logistics

Help and Frequently Asked Questions

Find answers to common questions about Dormer Pramet products, ordering, delivery and partner access.

What is the standard delivery lead time if no available stock at DC?

If an item is temporarily out of stock, you can see the replenishment date on the product page in the e‑shop; if the date is in the past or marked “to be confirmed”, please reach out to your local Customer Service team for an updated lead time.

Why is my delivery delayed or different from the confirmation date?

Delivery dates can be affected by stock availability, production, logistics or external factors such as transport disruptions; please check the updated delivery date in the Dormer Pramet Portal under My Account → Order history or contact Customer Service if you need more information

I want to expedite the delivery.

To expedite any delivery you need to contact our Customer Service department with your order details and we will do the best to help you out.

May I change the delivery address for order xy?

You can request a delivery address changing before your order is shipped. If you want to update the delivery address, please contact our Customer Service department.