Products & Technical Information

Help and Frequently Asked Questions

Find answers to common questions about Dormer Pramet products, ordering, delivery and partner access.

Is the product in stock and when will it be available again?

Stock status and, where available, the next replenishment date are shown on each product page in the E‑shop, so you can see current availability and when the item is expected back in stock.

What is your return policy and how do I return a product?

Our return conditions are described in our General Terms and Conditions, including requirements such as standard stocked items in original, unopened packaging within a defined time period; to start a return, please contact your local Customer Service Team using the support/contact page for your country.

What warranty or guarantee do you offer on your tools?

Warranty terms for Dormer Pramet tools are defined in our General Terms and Conditions, which you can download from the “Downloads / Certificates” or equivalent section of your local website; if you have a specific claim, please contact Customer Service with your order and product details.

Is there a warranty?

Please refer to our General terms and conditions.